What the guarantee covers, and what it does not.
A guarantee is only worth the part of it you can read before you need it. Here is ours, including the parts that are not in our favour.
What is guaranteed?
The workmanship of qualifying treatment: crowns, veneers, bridges and implant work. The guarantee is given by the clinic, in writing, and its full terms are shared with you before treatment rather than afterwards.
If a crown fails because of how it was made or fitted, that is what this covers.
What is not guaranteed?
The outcome. Nobody can promise you a particular result, a particular shade or a particular feeling about your own face, and a guarantee that claims to is not a guarantee.
Also excluded: damage from an accident, from grinding without the night guard you were advised to wear, and from not keeping up ordinary dental care at home. Keep seeing a dentist where you live. That is not a get-out clause, it is the actual condition for teeth lasting.
If something needs fixing, who pays for the flight?
You do. This is the honest cost of treatment abroad and we would rather you weighed it now than discovered it later. The treatment itself is covered under the guarantee; getting yourself back to the chair is not.
For many people the saving still makes the arithmetic work, and for some it does not. We will do that arithmetic with you if you ask, and tell you when the answer is no.
What are you responsible for?
Getting the plan, the price and the timing right before you fly, the clinic being who we said it is, the transfer being there, and being reachable when you get home. We are the accountable party for the arrangement.
We are not the treating clinician and we cannot be. That boundary protects you as much as it protects us: a facilitator who claims clinical authority is not one you should trust.
Paid before you fly. You pay the clinic in person, after treatment. No deposit, ever.